Bold, O’Neill and Associates Ltd (trading as Bold Insurance) FSP775114 and Syd Jackson, Financial Adviser – FSP401306
The following information provides you with an important overview of Bold Insurance, our Advisers, our duties and responsibilities to you and how we manage complaints.
Bold, O’Neill and Associates Limited FSP775114 (trading as Bold Insurance) holds a licence issued by the Financial Markets Authority to provide financial advice.
Syd Jackson FSP401306 is authorised by that licence to provide financial advice.
Confirmation of these licences is available at www.fspr.govt.nz
Our financial advisers provide financial advice in relation to risk insurance, such as Life, Trauma, Income protection, Mortgage protection, Health insurance policies and KiwiSaver
When providing our advice, we access a wide range of insurance products from various insurance providers in the local market
Bold Insurance has forged relationships with local insurance providers enabling us to provide choice and coverage options plus policy support services. Currently we are maintaining relationships with Partners Life, Fidelity Life and Asteron Life. Our preferred KiwiSaver provider is Generate.
Bold Insurance will not charge you a fee for providing financial advice or for arranging, altering or cancelling your insurance program. However, should you cancel within two (2) years of commencement of any insurances arranged by Bold Insurance on your behalf, Bold Insurance will be obliged to repay all or part thereof of any commissions paid to them
In providing appropriate financial advice, particularly with respect to mortgages, we may recommendanother service provider to assist us. These providers may charge a fee for the work they do, however, we will advise you of any related fees and charges prior to having them commence any work on your behalf
Bold Insurance is paid a commission from the insurance product provider when arranging insurance with them on your behalf but we have a duty to ensure that the needs and requirements of our customers come first. The amount of commission received varies as it is calculated as a percentage of the insurance premium charged. To ensure that your interests are prioritised and to avoid any conflicts of interest, our Advisers follow an advice process that ensures all recommendations are made only on the basis of your goals and individual circumstances.
Bold Insurance and its Financial Advisers may also receive indirect benefits such as business lunches, tickets to sporting and/or cultural events, corporate promotional merchandise and other unquantifiable minor benefits
We appreciate that as a customer, you trust us with your personal information and we take your privacy very seriously. Any information you provide will be kept confidential and will be securely held. In handling your personal information, we will always comply with the Information Privacy Principles under the Privacy Act and, where applicable, any policies and codes of industry groups to which we belong which allows you upon request access to any information held about you in your file
We do not share your information with any other party without your approval or as required by law. However, to manage and monitor any services provided to you, we may need to disclose information you have provided to certain parties, such as, for example, Insurance companies to whom application for insurance is being made but this will only be with your prior authority
We are bound by duties under the Financial Markets Conduct Act 2013 (Act) but we believe these to be a minimum standard and strive to always exceed these requirements
We are required to:
If you aren’t happy with the advice or service we have provided, you can contact us to make a complaint on 0274 725 933 or
email us at firstname.lastname@example.org and we will undertake a complete investigation into the issue with a view to rectifying
it to your satisfaction.
If, however, we cannot agree on how to fix the issue you can contact the Insurance and Financial Services Ombudsman Scheme (IFSO). Bold Insurance is a member of this free, independent dispute resolution service and we are bound by any decision made by them. This service will cost you nothing and will help us resolve any disagreements.
You can contact Insurance & Financial Services Ombudsman Scheme at:
Address: P O Box 10845, Wellington 6143